Privacy Policy

mcw247 is Bangladesh's online casino and sports betting platform, accessible at https://mcw247.club. In order to provide a secure, personalised, and legally compliant wagering experience to our players, we necessarily collect and process certain categories of personal data. This Privacy Policy sets out, in transparent and plain terms, the full scope of our data processing activities.

This Policy applies to all personal data collected through the mcw247 website, mobile-optimised web interface, customer support channels, and any promotional communications sent by mcw247 to registered players. It does not apply to third-party websites or services that may be linked to or from our platform.

We encourage you to read this Policy in full before using the platform. If you have any questions or concerns regarding the way we handle your personal data, you may contact us at any time using the details provided in Section 13 of this document.

mcw247 collects personal data across several categories depending on your interaction with the platform. The table below summarises the primary categories of data we collect and the circumstances under which they are gathered:

Data You Provide Voluntarily

When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you voluntarily provide us with personal data. The accuracy of this data is your responsibility, and mcw247 relies on the information you submit being true and current.

Data We Collect Automatically

When you access the mcw247 platform, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This data is primarily used for security monitoring, fraud prevention, platform performance optimisation, and responsible gaming analysis. Automatic data collection does not require any action on your part and begins as soon as you load any page on the mcw247 website.

mcw247 processes your personal data only for specific, documented purposes. We do not sell your personal data to third parties, and we do not use it for purposes incompatible with those stated in this Policy. The primary purposes for which we process your data are as follows:

• Account management: To register your account, verify your identity and age, maintain your account settings, and facilitate secure login to the platform;
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to fulfil withdrawal requests to your nominated payment account;
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, and to respond to lawful requests from competent authorities;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions;
• Responsible gaming: To monitor player behaviour for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limit restrictions in accordance with a player's settings;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and enhance the performance, reliability, and usability of the mcw247 platform;
• Marketing communications: Where you have given explicit consent, to send you promotional emails or notifications regarding bonuses, new games, seasonal offers, and platform updates. You may withdraw consent at any time;
• Customer support: To respond to your queries, complaints, and requests, and to maintain a record of those communications for quality assurance purposes.

mcw247 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and mcw247 — namely, to operate your account and process wagering transactions;
• Legal obligation: We are required to collect and retain certain categories of data to comply with AML regulations, KYC verification requirements, and any lawful disclosure obligations imposed by competent authorities;
• Legitimate interests: We process technical and usage data on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving service quality — provided those interests do not override your fundamental rights;
• Consent: Where we send you marketing communications or deploy non-essential cookies, we do so only on the basis of your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

mcw247 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following carefully defined circumstances:

• Payment providers: We share necessary financial data with payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other processing partners solely to facilitate your deposit and withdrawal transactions;
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data required to operate their games correctly. These providers are contractually prohibited from using that data for any purpose beyond game delivery;
• KYC and fraud prevention services: We may share identity and document data with specialist KYC verification and fraud detection vendors to fulfil our compliance obligations;
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts if we are required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the mcw247 business, player data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and afforded the opportunity to close your account if you do not wish your data to be transferred.

mcw247 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather analytical data about platform usage. The categories of cookies we deploy are as follows:

• Strictly necessary cookies: Required for core platform functionality, including maintaining your authenticated session and ensuring security controls function correctly. These cookies cannot be disabled without preventing you from using the platform;
• Functional cookies: Used to remember your language preferences, display settings, and other personalisation options you have configured within your account;
• Analytical cookies: Used to collect aggregated, anonymised data on how players navigate and interact with the platform. This data is used solely to improve performance and user experience;
• Security cookies: Used for fraud detection, bot mitigation, and the identification of unusual login patterns or suspicious account activity.

Non-essential cookies (analytical and functional) are deployed only where you have provided prior consent. You may withdraw cookie consent at any time by adjusting your browser settings; however, disabling certain cookies may impair platform functionality.

mcw247 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with mcw247, plus a minimum of five years following account closure, in accordance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five years from the date of each transaction to satisfy financial compliance obligations;
• KYC verification documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later;
• Support communications: Retained for a period of three years from the date of the last communication in a given support thread;
• Technical and usage data: Anonymised and aggregated after 12 months; raw logs are retained for a maximum of 24 months for security investigation purposes;
• Marketing consent records: Retained for as long as your consent remains active, and for one year following withdrawal of consent as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

mcw247 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mcw247 servers;
• Encryption of sensitive data fields (including financial information and identity document copies) at rest within our databases;
• Role-based access controls that restrict internal access to personal data to authorised personnel on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of platform infrastructure;
• Automated intrusion detection and anomaly monitoring systems operating on a continuous basis;
• Strict data processing agreements with all third-party service providers who handle player data on our behalf.

No method of electronic transmission or data storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights, mcw247 will notify affected players without undue delay and take all appropriate remedial action.

As a data subject, you hold the following rights in relation to the personal data mcw247 processes about you. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days, subject to the complexity of the request and any legal constraints that may apply:

• Right of access: You may request a copy of all personal data mcw247 holds about you, together with information about how that data is being processed;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations;
• Right to restriction: You may request that we restrict processing of your data in certain defined circumstances, such as where you contest the accuracy of the data;
• Right to data portability: You may request that personal data you have provided to us be returned to you in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications. Where you object to marketing, we will cease such communications immediately;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be subject to limitations where compliance with a legal obligation requires us to retain or continue processing the data in question. We will always explain the basis for any limitation applied to a rights request.

The mcw247 platform may contain references to third-party services, payment providers, or game studios. Any link to or integration with a third-party service does not constitute an endorsement of that party's privacy practices. mcw247 is not responsible for the privacy policies or data handling practices of third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your mcw247 account, particularly your chosen payment provider (such as bKash or Nagad), as their handling of your financial data is governed by their own policies and not by this document.

mcw247 applies mandatory age verification at the point of registration and at the withdrawal stage. If we become aware, at any point, that a person under the age of 18 has registered an account or provided personal data, we will immediately suspend the account, delete all associated personal data to the extent not required for legal compliance purposes, and refund any deposits made. Any winnings generated will be voided.

If you are a parent or guardian and have reason to believe that a minor in your care has registered with mcw247, please contact us immediately at [email protected] so that we may take prompt action.

mcw247 reserves the right to amend this Privacy Policy at any time. When we make material changes to the way we process your personal data, we will notify registered players via the email address associated with their account and display a prominent notice on the platform for a period of at least 14 days prior to the changes taking effect.

The "Last updated" date at the top of this page reflects the effective date of the current version of this Policy. We recommend that you review this page periodically to remain informed of any changes. Your continued use of the mcw247 platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request account closure by contacting support.

For all privacy-related enquiries, requests to exercise your data subject rights, or concerns regarding the handling of your personal data, please contact the mcw247 support team. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

We aim to acknowledge all privacy-related requests within five business days and to provide a substantive response within 30 calendar days. Where a request is particularly complex or involves multiple data categories, we may extend this period by a further 30 days, in which case we will notify you accordingly.